We strive to ensure that you have an easy and pleasant shopping experience with us.  Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer!  However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed.

You may return merchandise in its original condition within 25* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item.

All damaged items must be reported within 5 days of the receipt of goods. Please contact us for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us has tracking information. Please allow up to 2 weeks for refunds to be processed.

A Newby Enterprises will not refund your purchase if the item returned is not in resalable condition.

Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will not be reimbursed.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. We will not be responsible for, nor issue a refund, if notified after 3 business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Cancellation Policy:

If you have placed an order and would like to cancel it, please contact us as quickly as possible. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.